Treating customers fairly was a major plank of the FSA's approach to principle based regulation.  Although the approach has become more prescriptive TCF remains a key area of focus for the regulator. The FSA continues expect Management Information (MI) to be in place to demonstrate TCF is happening in practice but this should not be a series of tick boxes but a way of demonstrating that TCf happens in practice.

Embedding TCF is a challenge and that is certainly what I have found from the TCF workshops I completed with the FLA. How to meet the challenge of combining regulatory with non-regulated parts of the business but still have a TCF culture that meets both business requirements as well as satisfies the regulator. Clearly a single cutlure is required if TCF is to be achieved a path to cultural change necessary that will assist with embedding TCF in your organisation.

TCF is also only likely to be achieved by following best practice and having a fully compliant organisation that is on top of all the hot topics and issues raised by the FSA. This is where AJS Consultancy Services compliance consultants can really help.

If you require assistance in creating a TCF strategy, cultural change and creating meaningful MI then look no further. Working with major firms implementing cultural change, TCF strategy, and creating MI is something we have considerable experience of.

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